Delivery

From receipt of payment your order will be delivered within 10 working days in-house. This timeline excludes Weekends and Bank Holidays. When your order is ready to despatch, we will contact you, usually by phone to arrange a convenient day.

Returns

Please be aware that we supply a bespoke, made to measure product, manufactured uniquely for you. It holds no potential value for anyone else and cannot be re-sold. Therefore, the panels will become redundant, are not collected for re-cycling, and have to be disposed of by you. If there are any issues resulting from mishandling and damage during transit, or a defective finish, please let us know immediately. Photographic evidence is very useful and helps us to improve the quality of our service. We will always replace any defective panel(s), free of charge. Magneglaze cannot be held responsible for any measuring errors.

Cancellations

All orders are acknowledged on day of receipt, after payment. They are then sent for manufacture for the next working day (outside of weekends and bank holidays). Outside of this timescale, we are committed to your order, and the production procedure has started. If there any any revisions, we have the facility to change dimensions during the 1 day period.

Refunds

Will be arranged, by whichever means you choose, as long as the above criteria are met.